Shipping Policy

Free tracked delivery across New Zealand

Standard delivery is included in your purchase price. Every order includes tracking. There is no delivery charge at checkout.

Delivery time

Estimated delivery is 10 to 17 business days, including order processing and transit. Rural and outer island addresses may take longer, and some outer island deliveries need to be collected locally.

We will email your tracking number when your parcel is on its way.

Shipped from overseas

Our products are shipped from overseas through our fulfilment partner. You will not be asked to pay duty, GST or any other charge on delivery.

Delayed deliveries

If your order is taking longer than expected, contact hello@aquabreezegarden.com. You do not need to wait before asking for help. If your order has not arrived within the stated time, we will track it down, send a replacement or refund you. Nothing in this policy limits your rights under the Consumer Guarantees Act.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing checkout. If you notice an error, contact us as soon as possible. If a parcel is returned because of an incorrect or incomplete address, we will contact you to arrange re-delivery.

Contact

Questions about delivery? Email hello@aquabreezegarden.com. We reply within one business day.